Privacy Policy

Last Updated: September 13, 2026

Fashionova LLC respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect when you visit, interact with, or make a purchase through our website, how that information may be used, and the choices that may be available to you.

1. Information We May Collect

We may collect information that you provide directly when you:

  • Place an order

  • Create a customer account, if available

  • Contact customer support

  • Subscribe to promotional communications

  • Submit a return or refund request

  • Complete forms on our website

This information may include:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order details

  • Purchase history

  • Account information

  • Customer service communications

We may also automatically collect certain technical information, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Referring website

  • Approximate location

  • Website interaction and usage information

2. Payment Information

When you place an order, payment information may be collected and processed through independent payment service providers.

Fashionova LLC does not necessarily receive or store complete credit or debit card details directly on its own systems.

Payment providers may process information according to their own privacy and security practices.

3. How We Use Information

We may use information to:

  • Process and fulfill orders

  • Confirm purchases

  • Arrange shipping and delivery

  • Provide order updates

  • Respond to customer inquiries

  • Handle eligible returns and refunds

  • Maintain customer accounts

  • Improve website functionality

  • Understand website activity

  • Prevent fraudulent or unauthorized activity

  • Maintain website security

  • Keep appropriate business records

  • Meet legal, tax, accounting, or regulatory obligations

Where permitted, we may also use contact information to send promotional communications.

Customers may unsubscribe from marketing emails using the unsubscribe option provided in those messages.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality and improve the shopping experience.

Cookies may help us:

  • Remember cart contents

  • Maintain website sessions

  • Save preferences

  • Analyze website traffic

  • Improve performance

  • Support security

  • Detect suspicious activity

You may manage cookies through your browser settings. Disabling some cookies may affect certain website features.

5. Sharing Information

We may share necessary information with service providers that help operate our business, including:

  • Payment processors

  • Shipping carriers

  • Fulfillment services

  • Website hosting providers

  • Ecommerce technology providers

  • Analytics platforms

  • Email and communication services

  • Security providers

  • Fraud prevention services

  • Professional advisers

We may also disclose information where required by applicable law, court order, legal process, or government request.

Information may also be disclosed where reasonably necessary to protect Fashionova LLC, our customers, property, systems, or legal rights.

6. Order Fulfillment

To process and deliver purchases, certain customer information may be shared with applicable shipping or fulfillment providers.

This may include:

  • Customer name

  • Shipping address

  • Contact details

  • Order information

Third-party providers may process information according to their own privacy practices.

7. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system or electronic storage method can be guaranteed to be completely secure.

8. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Complete transactions

  • Provide customer support

  • Maintain business records

  • Resolve disputes

  • Prevent fraud

  • Meet accounting or tax requirements

  • Comply with applicable law

Information may be deleted or anonymized when it is no longer reasonably required.

9. Your Privacy Choices

Depending on applicable law and your location, you may have certain rights regarding personal information.

These may include requesting:

  • Access to certain personal information

  • Correction of inaccurate information

  • Deletion of certain information

  • Information regarding how personal data is used

  • Withdrawal from certain marketing communications

Some requests may be subject to identity verification or legal exceptions.

10. Children’s Privacy

Fashionova LLC may sell clothing intended for children, but our website and checkout services are intended for adults such as parents, guardians, and other authorized shoppers.

We do not knowingly seek to collect personal information directly from children who are not legally permitted to provide such information without appropriate consent.

11. Third-Party Websites

Our website may contain links to independent third-party websites or services.

Fashionova LLC is not responsible for their privacy practices, security, content, or availability.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, technology, business operations, or applicable requirements.

Updated versions may be posted with a revised “Last Updated” date.

13. Contact Us

For privacy-related questions, please contact:

Fashionova LLC
6053 Dewey Ave
Indianapolis, IN 46219
USA

Email: hello@fashionova.xyz
Phone: +1 (317) 882-9573