Refund and Returns Policy

Last Updated: September 13, 2026

At Fashionova LLC, we want customers to feel confident when shopping with us. This policy explains the general requirements for returns, exchanges, refunds, damaged items, and order cancellations.

1. Return Window

Eligible products may generally be returned within 30 days of delivery.

To qualify for a return, an item should:

  • Be unworn and unused
  • Be unwashed
  • Remain in substantially the same condition in which it was received
  • Have original tags attached where applicable
  • Include original packaging where reasonably possible
  • Be free from stains, odors, alterations, or customer-caused damage
  • Include valid proof of purchase or order information

Products that do not meet these conditions may not qualify for a refund.

2. Starting a Return

Before returning merchandise, please contact:

hello@fashionova.xyz

Please provide:

  • Your full name
  • Order number
  • Product you wish to return
  • Reason for the return
  • Photos if the item arrived damaged, defective, or incorrect

If the return is eligible, we will provide available return instructions.

Please do not send merchandise back without contacting us first.

3. Return Shipping

Unless an item arrived damaged, defective, incorrect, or we state otherwise, customers may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

We recommend using a tracked shipping method for returns.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, incorrect, or materially different from what was ordered, contact us as soon as reasonably possible.

Provide your order details and clear photographs showing the issue.

Depending on the circumstances, we may offer:

  • A replacement
  • A refund
  • Return authorization
  • Another appropriate resolution

5. Non-Returnable Items

Certain products may not qualify for return, including:

  • Worn merchandise
  • Washed clothing
  • Products damaged after delivery
  • Items with stains or odors
  • Products missing original tags where applicable
  • Items returned outside the return period
  • Final-sale products
  • Personalized or customized products, if offered
  • Items that cannot reasonably be resold for hygiene or safety reasons

6. Exchanges

Exchanges may be available depending on inventory.

If you need a different size, color, style, or product, please contact us.

In some cases, you may need to return the original product and place a new order.

Replacement availability cannot be guaranteed.

7. Refund Processing

Once an approved return is received and reviewed, an eligible refund will generally be issued to the original payment method.

Your bank, card issuer, or payment provider may require additional processing time before the refund appears.

8. Refund Amount

Approved refunds generally cover the eligible merchandise value.

Original and return shipping charges may not be refundable unless:

  • We sent the wrong item
  • The product arrived damaged
  • The product was defective
  • We otherwise approve reimbursement
  • Applicable law requires otherwise

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests.

Once an order enters processing, fulfillment, or shipping, cancellation may no longer be available.

10. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

If a package is returned because of incorrect or incomplete information, refused delivery, or failed delivery attempts, additional charges may apply where permitted.

11. Contact Us

Fashionova LLC
6053 Dewey Ave
Indianapolis, IN 46219
USA

Email: hello@fashionova.xyz
Phone: +1 (317) 882-9573